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FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.  If you would prefer to pay by cash upon pick up, please email me for details thebearscentials "at" gmail.com

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Do you offer free local pickup?

Yes!  If you are in the Mat Su Valley/Anchorage area, just use coupon code LOCAL in your cart.  No shipping charges will be added to your order and we can arrange pick up.

Do you have a store?

We make and sell everything from our home, however we do not have regular business hours.  We do offer occasional open house sales where you can come to our home and shop.  Please do not just stop by as we cannot accomodate drop-ins.  Thank you for your understanding.

Refunds/Exchanges

I want you to be head-over-heels happy with your purchase.  If you are not satisfied with your purchase for any reason, contact me within 2 days of receiving your item and we can arrange a refund of store credit minus any shipping costs (to & from).  Items must be returned in the same condition they were received in.

Please make sure you carefully read each scent description.  If you are trying a scent for the first time, please order a smaller item to try before ordering in larger quanities.  Everybody's nose is different, and though most are extremely happy with our items, not everyone will be pleased with every scent--we all have our preferences.  We don't consider personal scent preference a flaw, it is human nature.  We will do our best to offer suggestions and make you happy.  If you have any questions, please email prior to purchase.  

**If anyone can figure out how to make scratch & sniff computer screens we'd be set!

Why Soy Wax?

We love working with soy wax because it's a clean burning, renewable resource.  It's natural, non-toxic and cleans up easily with soap & warm water.  (Although you should never allow wax to be poured down a drain.)  Soy wax tends to make scents smell "truer" with less of the chemical after smell that paraffin wax can give.  The wax we use is also food grade, kosher, and hypo-allergenic.  Not only is soy wax healthier for you and the environment, it also burns slower than paraffin, resulting in a longer burning candle.  No animal testing or animal products are used in our products by us or by our suppliers.

Any Candle Burning Tips?

We recommend you burn your candle 3-4 hours each lighting.  Soy wax has a "memory."  This means when a soy candle is burned and then extinguished, the next time it's burned the candle will only melt as far across as it did the last burn.  So always burn your candle until the wax melts evenly across the top of the jar, to prevent "tunneling."  We carefully test all of our wicks for optimal burning results.  Please keep the wick centered & trimmed to 1/4" to prevent uneven burning & sparking, as well as for a cleaner burn.  Drafts can also affect your candle and cause sooting as well as uneven burn.  Burn candles on a clean, flat surface away from drafts and away from pets, flammable materials and children.  Never leave a burning candle unattended.

Do you use Lead-Free Wicks?

Absolutely.  In fact, it is illegal to have lead wicks in the US, although imported candles may not be made according to our high standards.  All of my candles are made with cotton wicks, with the exception of votives which contain trace amounts of non-toxic zinc for candle stability.

Do you use 100% Essential Oils?

The short answer:  No, not always.  Our Thoughtful Candle line does contain only essential and natural oils.

The longer answer:  Our fragrances contain a combination of natural & synthetic oils.  We use fragrance oils that have components of essentials oils, but do not always use straight essential oils for several reasons.

One:  Essential oils have a flower flash point.  This means straight essential oils evaporate at a lower temperature, leaving you with little fragrance if heated (such as when melting or burning a candle).  

Two:  Because of their natural composition, essential oils are always changing in purity, scent, availability, etc.  Many essential oils are volatile and react unpredictably when exposed to heat.  Our fragrances have been extensively tested to ensure you always get a safe, predictable scent and burn.  

Three:  Availability.  There is no essential oil of "vanilla"--it comes from a bean.  While you can infuse oil with vanilla, that does not make it essential.  The essential oil of the strawberry, cranberry (or any of the berries), coconut, pineapple, watermelon (or any melon), banana, kiwi, pomegranate and som flowers like lilace among many others cannot be extracted by any method of extraction as the don't contain essential oils viable to extract.  Coconut can produce coconut oil (a fat) which naturally contains the scent of the coconut in it's virgin cold pressed form, but it cannot be considered an essential oil and the scent often dissapates.  I do use natural based extracts of a few of these items, and some of my fragrance oils do contain traces of natural oils in them, but I want to be honest and not claim these to be "essential." 

Four:  Sustainability.  It often takes hundreds of pounds of plant material to make one pound of essential oil.  For example, it takes 200-250 pounds of lavender to make one pound of lavender oil.  Cropwatch, a non-profit that keeps tabs on the natural aromatics industry, maintains a list of wild species threatened by the fast-growing esssential oil trade.  Of particular concern are oils derived from rosewood, sandalwood, amyris, thyme, cedarwood and cinnamon, among others, as they may be derived from threatened and illegally harvested wild plant stocks.  I don't want to burn oils, I'd rather save them for topical and healing use.

This is not to say that essential oils are "bad" at all.  I use essential oils on a daily basis, and love them in body products and for their many benefits in topical and aromatherapy use.  But we would rather have the freedom of using oils that we know are safe, well-tested, sustainable, and practical.  We encourage you to do your research when buying candles (or anything for that matter) and make an educated decision that's right for you.  It's very trendy to say "essential oils" these days, but we want to be up-front with our valued customers and feel you deserve to know exactly what you are (or are not) purchasing!

Do you ship outside the US?

Not at this time.

Do you offer wholesale?

On a very limited basis.  We are not accepting any new wholesale accounts at this time.